Question: CreditCard lookup & Cancellations?
Answer: If you would like to look up your membership or cancel your recurring membership please use our Cancel Membership Form
Question: I have
additional questions! What do I do?
Answer: You may use the Customer Support Form or call support at +31 251 362036. Please be prepared with your subscription information. If all of the live operators are busy you may be prompted to leave your request.
Question: I forgot the URL (web address) of the site I purchased. Where can I get this?
Answer: You may use the Customer Support Form.
Question: I don't remember my
password, how can I retrieve it?
Answer: You may use the Customer Support Form.
Question: I don't remember my log in information, how can I retrieve it?
Answer: You may use the Customer Support Form.
Question: What is a Transaction Number?
Answer: When you purchase a subscription, membership, or other product, you were issued a transaction number that came in the email receipt. If you do not remember this number or no longer have it we should be able to look you up using other the other information asked (username, email address, name on account)
Question: How does the site access fee appear on my bill?
Answer: Purchases will reflect a charge by IMC Bill (IMCBill.com).
Question: How does the
billing work?
Answer: Most billing for the site(s) are subscription charges for services - You are billed a first time amount and then are rebilled at a monthly amount after the initial subscription. There are also one time purchases for different products. If you are unsure if your subscription is a rebilled transaction or a one-time transaction you may contact us.
Question: How do I end my membership or cancel my subscription?
Answer: You can use the form on the site (click here) or call +31 251 362036. If possible, please have information about the account available (Username, email address, name on account).
